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Quality and Safety

Department Name: Quality and Safety Department
 
Department Tag:
“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution. it represents the wise choice of many alternatives.” John Ruskin

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Overview:
The quality and safety department is determined to ensure the dissemination of the quality, safety, and customer services culture throughout the hospital, promote quality of care, ensure patient and staff safety and decrease potential risks as per national and international standards.

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Philosophy:
Quality and safety are our daily consensus.

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Mission:
-       Achieving the set quality policy.
-       Maintaining the integrity and continuous improvement of the quality system and risk management in a “patient centered approach”.
-       Satisfying patient needs and expectations according to the Lebanese Hospital Accreditation Standards.
Providing our patients with the medical care they deserve.

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Team:
The quality and safety department is managed by the quality manager. another staff plays the role of secretary and patient and visitors satisfaction officer. an audit team is working in relation to this department, and the quality committee, which is represented by all the executive managers and key persons of the hospital, is also directed by the quality manager with supervision from the general director of the hospital.
This department also has a head of general safety and risk management who is in the same time the president of risk mangement and general safety committee. the OHS officer and the fire safety officer are also members of this department team.

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Location:
The quality department is situated in  block A, Ground Floor.
The general safety and risk management department is situated in  block A, Ground floor.

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Operating Hours:
duty hours: From Monday till Friday: From 8:00a.m. till 3:00p.m.
Saturday: From 8:00a.m. till 2:00p.m.

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Contact us:
Quality ext: 331 / 330
General safety ext: 334
OHS ext: 240
Fire safety ext: 204
Email: quality@rayakhospital.com
Fax: 08-900755

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